SEDCO is a telecom kiosk vendor with 40+ years of experience, helping telecom providers improve operational efficiency and deliver a seamless digital customer journey across every channel.
Our telecom customer experience solution combines telecom self-service kiosks, including the SIM dispensing kiosk, with a smart queue management system to organize in-branch visits and virtual visits, all on one digital branch platform. Providers can support their telecom digital transformation while reducing reliance on front-line agents, speeding up service delivery and boosting customer satisfaction.
One powerful platform, fully flexible and ready to connect with CRM & third-party telecom systems for a seamless telecom digital branch
Organize queues, reduce wait times, optimize staff performance, and deliver real-time insights through a customer prioritization engine, AI-driven reports, and a centralized dashboard. Built for customer visit management in telecom service centers, it supports queue optimization across in-branch and virtual visits.
Empower customers to access telecom services 24/7 through self-service kiosks, including SIM card issuance, eSIM activation (SIM dispensing kiosk), mobile money and e-wallet services, mobile plan subscriptions, bill payments, service upgrades, and personal information updates. A self-service solution for telecom that reduces the load on front-line agents.
SEDCO’s telecom self-service kiosks combine in-house hardware & software, with functions tailored to your branch needs, from SIM dispensing to bill payment.
SIM Card Issuance / eSIM Activation
Customer Verification
Bill Printing
Mobile top-up on a telecom kiosk
Bill payment services on a telecom kiosk
Cash and card payment options on a telecom kiosk
KYC (Know Your Customer) Compliance
Video Meetings With Agents for Virtual Visits
SEDCO’s mobile application enables telecom customers to manage visits easily without the need to physically wait at the branch. Through the app, customers can book a ticket for in-person or virtual appointments, join a live queue remotely, and check in via their mobile for faster service before continuing with a virtual or in-branch visit.
Explore FastServ Mobile
SEDCO enables your customers to connect with telecom agents through secure video meetings, without the need to visit a physical branch. Customers can join a virtual queue, enter a virtual waiting room, share documents, and access telecom services seamlessly from anywhere as part of a smooth digital customer journey in telecom.
Explore FastServ MeetLaunch virtual visits for your customers in the way that suits you best: get SEDCO’s FastServ Mobile app, or connect through the FastServ Meet SDK.
Reduce Cost per Transaction
Lower Operational Expenses
Optimize Resource Utilization
Boost Revenue & Expand Market Share
Unified System for Digital & Virtual Services
Increase Customer Loyalty
Shorter Wait Times
Reduced Travel Time
24/7 Access to Services
Ideal for Customers with Accessibility Needs
Convenient & Seamless Experience
Faster & Smoother Visits
Power your queue management and self-service kiosks with live dashboards, real-time reports, & analytics
Explore Business Intelligence
Configure service flows & build or upgrade services on telecom self-service kiosks
Explore CX Builder
Display dynamic, targeted content based on customer profiles to enhance engagement in your telecom branches
Explore Digital Signage
Collect and analyze customer opinions across branches and digital channels to improve the telecom customer experience
Explore Customer FeedbackPower your queue management and self-service kiosks with live dashboards, real-time reports, & analytics
Explore Business IntelligenceConfigure service flows & build or upgrade services on telecom self-service kiosks
Explore CX BuilderDisplay dynamic, targeted content based on customer profiles to enhance engagement in your telecom branches
Explore Digital SignageCollect and analyze customer opinions across branches and digital channels to improve the telecom customer experience
Explore Customer Feedback
Customer Visit Management
Customer Visit Management
Self-Service Kiosk Solution
Contact Us