Business Intelligence

Name: Business Intelligence
Brand: SEDCO

Business Intelligence (BI) platform enabling organizations to transform data into actionable insights—giving your business full control to visualize, analyze, and optimize while you focus on growing your business. SEDCO’s Customer Experience Management seamlessly integrates customer visit management and self-service into a business intelligence platform.

Live Dashboards

Reports & Analytics

Monitoring Room

Live Dashboard

Keep track of live performance & workload intensity across all branches at a glance, explore detailed insights & take predictable actions to serve your customers better

KPIs in Real Time

Performance Insights

Resource Utilization

Instant Alerts

Customized View

Communication Boost

Real-time queue monitoring dashboard showing branch KPIs

Key Features

Smart queue monitoring dashboard showing all counters and services on one screen

Queue analytics dashboard with peak-hour and service trend insights

Real-time virtual queue analytics for appointments and remote check-ins

Remote customer flow monitoring on a mobile queue dashboard

Reports & Analytics

Track every step of the queue & analyze customer traffic & staff performance—across branches, self-service machines, & virtual channels

Complaints Monitoring

Transaction Statistics

Utilization Metrics

Customized queue analytics report builder

Customized Reporting

Self-service kiosk inventory report dashboard

Inventory Reports

Queue analytics period comparison chart, week over week and month over month

Period Comparisons

Monitoring Rooms

Our business intelligence system supports a full monitoring room setup with customizable screens displaying real-time dashboards. It enables centralized tracking of multiple branches, sending instant alerts to prompt immediate action and resolve service issues proactively. SEDCO’s monitoring rooms solution is already trusted by hospitals and government institutions to drive faster, data-informed decisions.