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SEDCO provides smart digital solutions for exchange houses, combining a queue management system for money exchange with self-service technology to improve branch efficiency and customer experience. The queue management system helps organize customer visits, reduce waiting times, manage peak-hour demand, and give branch teams greater visibility into service performance.
SEDCO’s currency exchange kiosks and remittance kiosks also enable customers to complete services such as currency exchange and money transfers independently, securely, and with minimal staff assistance. Together, these solutions help exchange houses speed up service delivery, reduce pressure on frontline staff, and create a more efficient customer journey across branches.
SEDCO’s Self-Service Kiosks, also called currency exchange machines, are equipped with advanced hardware and in-house developed software and offer configurable functions tailored to your needs
Cash In/Out
Coins In/Out
Multiple Currencies Support
Bulk/Single Note Acceptor
Bulk/Single Note Dispenser
Customer Verification
KYC (Know Your Customer) Compliance
Video Calling with Support AgentsSeamlessly integrate SEDCO smart queue management and self-service solutions into one powerful platform, fully flexible to connect with third-party systems
Empower customers to access currency exchange and remittance services 24/7 through a smart money exchange kiosk. Each of SEDCO’s currency exchange machines accepts and dispenses cash and coins in multiple currencies, verifies the customer, completes KYC checks and connects to a support agent by video call. Exchange houses can configure each machine as a currency exchange kiosk, foreign exchange kiosk or remittance kiosk to match the services they offer.
SEDCO’s money exchange queue management system helps exchange houses organize customer flow, reduce wait times, improve staff efficiency, and gain real-time operational insights. Customers are served faster, branches can manage peak-hour demand more effectively, and managers gain the visibility needed to plan staffing and service capacity
Power your solutions with live dashboards, real-time reports, analytics, and an AI-powered monitoring room, transforming data into actionable insights across both the money exchange queue management system and currency exchange kiosks
Deliver dynamic, targeted content through centralized digital signage software that identifies audiences in the waiting area of your exchange house and displays personalized ads based on their interests, segments, and transaction history, boosting engagement and ROI
Collect and analyze customer opinions through SEDCO’s fully in-house Customer Feedback System, seamlessly integrated with the money exchange queue management system and self-service kiosks. It also supports integration with third-party platforms, including customer backend systems
Self-Service Kiosk Solution
Customer Experience Management
Self-Service Kiosk Solution
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