SEDCO delivers smart government solutions that help public-sector organizations improve citizen services across physical, self-service, and virtual channels. Our government kiosk and queue management system for government institutions work together to streamline citizen visits, reduce waiting times, and enable more services to be completed independently.
Through self-service kiosks for government, citizens can access services such as registration, document requests, payments, ticketing, and other government transactions with minimal staff involvement.
Beyond the physical branch, SEDCO supports citizen experience management through appointment booking, digital signage, virtual services, and centralized monitoring. Government entities can also extend service access through virtual branch technologies, creating a more connected experience across in-person and digital touchpoints.
With one integrated platform, SEDCO helps government organizations improve service efficiency, increase self-service adoption, and deliver more accessible e-government digital solutions.
One unified platform for queue management, self-service, and integration with any third-party government systems
SEDCO’s government queue management system helps organize citizen queues, reduce wait times, optimize staff efficiency, and provide real-time insights through a citizen prioritization engine, AI-powered reporting, and a centralized management dashboard. It is designed for efficient customer visit management across government service centers.
Empower citizens to access government kiosk services 24/7, including self-registration, document issuance, information updates, and application submissions, all through smart self-service kiosks. This self-service solution for government helps reduce in-office traffic while making public services more accessible and convenient.
Every SEDCO government kiosk combines in-house hardware and software, with features and functions tailored to the specific needs of each government entity.
Cash/Card Payment Processing
Verification via National ID
KYC (Know Your Customer)
Video Calling with Government Representatives
Bill Printing 
Card Issuance
Empower citizens to manage government visits remotely through FastServ® Mobile. Citizens can book in-person or virtual appointments, join live queues from anywhere, receive e-tickets, and check in through their mobile devices before continuing with an on-site or virtual service.
Explore FastServ Mobile
Enable citizens to connect remotely with government representatives through secure video consultations. Citizens can join a virtual queue, wait in a virtual waiting room, share required documents, and access public services without visiting a government office.
Explore FastServ Meet
Shift to Smart Government Offices
Reduce Operational Costs
Lower In-Office Traffic
Optimize Resource Utilization
Increase Citizen Satisfaction
One Platform for Digital & Virtual Services
Shorter Wait Times
Reduced Travel Time
24/7 Access to Government Services
Ideal for Citizens with Accessibility Needs
Convenient Service Experience
Faster, Smoother Visits
SEDCO provides integrated digital modules that help government institutions optimize citizen visits, improve service-center efficiency, and deliver more connected digital government services.
Power your government queue management system and kiosks with live dashboards, control rooms, real-time reports, & analytics
Explore Business Intelligence
Configure service flows & build or upgrade services on government self-service kiosks
Explore CX Builder
Display dynamic, targeted content based on customer profiles to enhance engagement <strong>in government service centers</strong>
Explore Digital Signage
Collect and analyze citizen opinions across branches and digital channels to support citizen experience management
Explore Customer FeedbackPower your government queue management system and kiosks with live dashboards, control rooms, real-time reports, & analytics
Explore Business IntelligenceConfigure service flows & build or upgrade services on government self-service kiosks
Explore CX BuilderDisplay dynamic, targeted content based on customer profiles to enhance engagement <strong>in government service centers</strong>
Explore Digital SignageCollect and analyze citizen opinions across branches and digital channels to support citizen experience management
Explore Customer Feedback
Customer Visit Management
Queue Management System
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