A queue management system for banks helps optimize customer flow, minimize wait times, and deliver a seamless experience, both in-branch and online. Paired with a banking kiosk, it lets customers handle routine services on their own.
SEDCO is a leading provider of advanced customer experience management solutions for banks, helping them optimize every step of the bank customer journey, whether at a smart digital banking branch, through queue management and self-service kiosk solutions for banks, or fully online via a banking virtual branch on our FastServ® Mobile.
SEDCO’s bank queue management system helps you organize queues, reduce wait times, optimize staff performance, and gain real-time insights with a customer prioritization engine, AI reports, and a centralized dashboard
Empower customers to access banking services 24/7 through SEDCO banking kiosks, including customer onboarding, self-registration, card issuance, payments, account updates, & various service requests
Every SEDCO banking kiosk features in-house hardware & software, with functions tailored to your needs
Checkbook Issuance
Single Check Leaf Issuance
KYC (Know Your Customer)
Customer Identification and Verification
Video Meetings with Banking Tellers
Empower your customers to manage their visits easily without the need to physically wait at the branch. Through the queue app, customers can book a ticket for in-person/virtual appointments, join a queue remotely, & check in via the mobile app for a virtual or in-branch visit.
Explore FastServ Mobile
Enable your customers to connect with bank agents through secure video meetings, without the need to visit a physical branch. They can join a virtual queue, enter a virtual waiting room, share documents, and access banking services seamlessly from anywhere.
Explore FastServ MeetLaunch virtual queuing for your bank customers in the way that suits you best: get SEDCO’s FastServ Mobile app, or connect through the FastServ Meet SDK.
Reduce Cost per Transaction
Lower Operational Expenses
Optimize Resource Utilization
Boost Revenue & Expand Market Share
Unified System for Digital & Virtual Services
Increase Customer Loyalty
Shorter Wait Times
Reduced Travel Time
24/7 Access to Services
Ideal for Travelers
Convenient & Seamless Experience
Faster & Smoother Visits
Power your bank queue management system and banking kiosks with live dashboards, real-time reports, & analytics
Explore Business Intelligence
Configure service flows & build or upgrade services on digital banking kiosks
Explore CX Builder
Display dynamic, targeted content based on customer profiles to enhance engagement in your bank branches
Explore Digital Signage
Collect and analyze customer opinions across branches and digital channels to improve the customer experience in your bank
Explore Customer FeedbackPower your bank queue management system and banking kiosks with live dashboards, real-time reports, & analytics
Explore Business IntelligenceConfigure service flows & build or upgrade services on digital banking kiosks
Explore CX BuilderDisplay dynamic, targeted content based on customer profiles to enhance engagement in your bank branches
Explore Digital SignageCollect and analyze customer opinions across branches and digital channels to improve the customer experience in your bank
Explore Customer Feedback
Queue Management System
FastServ® Cloud Queue Management System
Customer Visit Management
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