English
Riyadh, Saudi Arabia — October 2026 — Bupa Arabia, one of Saudi Arabia’s leading health insurance companies, is enhancing the patient journey at its Riyadh clinic through SEDCO’s integrated patient flow management solution, delivered in collaboration with Etqan Healthcare Solutions.
The deployment connects key stages of the patient visit, including registration, appointment management, queue coordination, and payments, while providing operational insights to support clinic performance. Patients can verify their identity using their National ID, Residence Permit, medical record number, or mobile number.
The system supports both scheduled appointments and walk-in visits, with self-registration kiosks enabling check-in and card payments where applicable. Queue coordination, digital displays, audio announcements, and SMS notifications help guide patients through the clinic and keep them informed of their visit status. Integration with Bupa Arabia’s Hospital Information System enables relevant appointment and visit information to be exchanged between systems, supporting coordination across the patient journey.
Beyond managing patient flow, the solution provides centralized dashboards that give clinic teams and management access to operational data, including patient volumes, waiting and service times, no-shows, service exceptions, department performance, staff utilization, and self-service payment activity. These insights can help identify service bottlenecks, assess demand patterns, and inform operational decisions.
“Connecting patient journey, operational workflows, and analytics helps healthcare providers manage the patient experience with greater visibility,” said Reda Al-Hamed, Professional Services Manager, SEDCO. “This integrated approach brings multiple clinic touchpoints into one coordinated environment and provides a foundation that can support evolving operational requirements.”
About Bupa
Arabia Bupa Arabia is a Saudi Arabian health insurance company serving individuals, small and medium-sized enterprises, and corporate customers across the Kingdom. Its healthcare activities include digital consultations, home-based services, and physical clinics.
About SEDCO
SEDCO is a global technology company specializing in Phygital Customer Experience Management solutions. With more than 40 years of experience and deployments across more than 55 countries, SEDCO provides solutions for patient flow and queue management, self-service, teleconsultation, Telehealth Pods, AI-powered healthcare assistance, and Business Intelligence.
