English
Riyadh, Saudi Arabia — November 2026 — Arab National Bank (anb), one of Saudi Arabia’s leading banks, is enhancing the customer experience across its branch network through an upgrade to SEDCO’s Queue Management Solution, featuring a new self-service ticketing kiosk designed to streamline customer visit and improve the in-branch experience.
Deployed across multiple branches and managed centrally from anb’s head office, the solution connects key stages of the branch customer journey, from customer identification and ticket issuance to queue management, counter service, and branch supervision. It also provides operational insights to support service efficiency and branch performance.
Customers can identify themselves at the kiosk using their bank card, National ID, Residence Permit, or account details, and then select the required service. Configurable routing rules direct each customer to the appropriate queue and the most suitable available service counter. Digital displays and audio announcements guide customers to the designated service point, while branch staff manage customer visits through dedicated counter management software.
Branch managers can monitor queue status and waiting times in real time, enabling them to respond to customer demand more effectively, particularly during peak periods. Integration with anb’s core banking environment enables the queue management system to securely retrieve customer information to support identification, personalized greetings, and priority service eligibility. This allows premium and priority customers to be directed to the appropriate queue based on their service entitlements.
“Beyond managing customer flow, our solution provides centralized management and Business Intelligence dashboards, giving branch and head office teams access to key operational data, including customer traffic, waiting and service times, no-shows, peak hours, and employee utilization. Monitoring maps also generate alerts when performance thresholds are exceeded, enabling teams to identify service bottlenecks and take timely corrective action,” said Reda Al-Hamed, Professional Services Manager, SEDCO.
The upgrade builds on a long-standing relationship between SEDCO and anb, dating back to 2006, when anb first deployed SEDCO’s Customer Visit Management solution across its branches. This latest enhancement further strengthens the partnership, providing a foundation to support the bank’s evolving customer service requirements.
About Arab National Bank
Arab National Bank (anb) is a Saudi bank established in 1979 and headquartered in Riyadh. It serves more than two million retail, corporate, private, and Shariah-compliant banking customers through a nationwide network of branches, ATMs, and digital channels.
About SEDCO
SEDCO is a global technology company specializing in Phygital Customer Experience Management solutions. With more than 40 years of experience and deployments across more than 55 countries, SEDCO provides solutions for customer visit and queue management, self-service, AI-powered assistance, and Business Intelligence across banking, healthcare, government, and other sectors
