BlogsWhy is a self-service machine important for telecom operators?
With digital transformation evolving continuously, telecom operators must be prepared to deal with new challenges in a highly competitive market. It is essential today for telecom companies to provide exceptional customer experience, reduce operational expenses, and to consider different sales channels to increase their revenue.
Self-service machines made it easier than ever for telecom operators to generate new revenue streams by offering their services along with non-telco services and expand geographically without expanding branches or employees.
What is a Self-Service Kiosk?
A self-service kiosk is an interactive machine that enables telecom operators to extend their services 24 hours- such as bill payment, top up and SIM card issuance -without expanding in the branch size and cost.
The multifunction telecom machines can be installed in public areas like malls or subways, offering round-the-clock access to telecom services. This eliminates the need to wait in long boring lines and gives customers more convenience.
Why Investing in Self-Service Kiosks is Important for Your Telecom Business
Instant SIM Card Dispensing
With this smart digital solution, self-service kiosks allow telecom providers to offer customers access to their services 24/7 without any stress or long queues. Customers can use these kiosks to instantly issue new SIMs or swap their cards without any customer-employee interaction. Safe and easy! This solution accelerated the SIM purchasing process by 3 times.
Generating New Revenue Streams
As self-service kiosks can be installed in any public place, other non-telco services can be made available 24/7 to customers, such as electricity bill payments, water bill payments, subscriptions, etc.
This empowers telecom providers to increase revenue and enhance the customer experience simultaneously.
Easy Payment Solutions (Cash in/Out)
Self-service machines can empower customers to perform mobile money services (cash in/out) through the machines. Customers can transfer funds between accounts, deposit or withdraw funds. The self-service kiosks also offer various payment channels such as cash, card, and even coins.
Utilizing Resources
Self-service kiosks can extend the working hours without extending the number of branches or staff by allowing telecom operators to serve customers 24/7 in different geographical locations, enabling better human resource utilization, HR management, and branch downsizing.
SEDCO is Your Partner to Obtain Smart Self-Service Solutions
If you are looking for a self-service solutions provider with strong vertical knowledge and deep experience in implementing self-service projects for global telecom operators, get in touch with SEDCO.
SEDCO’s cost-effective self-service machines come equipped with virtual consultation with a customer service representative via a video call, allowing to provide assisted services to your customers whenever needed.
Empowered with advanced business intelligence, SEDCO’s system provides live dashboards and maps to centrally monitor the performance of each branch/counter/employee and the health status of each machine.
Moreover, the smart self-service solution offers deep insights about your business through advanced reports, including kiosk visits reports, transaction reports, current inventory of cash, coins and SIM cards, card payments transactions report, revenue growth reports, and more.
SEDCO’s self-service solutions include KYC verification via fingerprint scanning, ID validations, QR codes, user authentications and more. Get in touch with SEDCO today to learn how telecom operators benefited from self-service kiosks.