BlogsHow Can a Smart Flow Management System improve the patient journey?
Today, optimizing patient experience has become essential for hospitals, labs, clinics and generally all healthcare centers with a high footfall. Patients are often waiting for long times in many healthcare centers while receiving minimal information or guidance throughout their visit.
A smart flow management solution can help overcome this problem, as it streamlines the patient flow while routing them to appropriate sites, halls, and rooms. Moreover, it allows healthcare centers to improve service, have better staff utilization, and ensure a stress-free patient journey.
Read on to learn how an advanced patient flow management system can improve the patient journey and take it to the next level.
Self-Check-Ins Via QR Code
A smart flow management system allows patients to initiate self-check-ins. Walk-in patients can scan a QR code placed at the entrance of the health center and receive all the necessary queue information on their phones to enjoy a touchless experience.
This feature eliminates waiting time and allows patients to check in more easily without standing in a long queue while allowing your staff to focus on their other duties and responsibilities relating to quality care.
Smooth Patient Flow from One Touchpoint to Another
Directing patients from one room to another for blood tests or X-Rays is often a challenge. A smart queue management system can allow patients to issue a single ticket - either from ticketing kiosk or by scanning a QR code - to streamline between different touchpoints.
For instance, if a patient has a doctor’s appointment and is asked to get an X-Ray, the system will automatically route the patient to the X-Ray room. It can also route the patient to the next service point using directions from the digital signage, ensuring a seamless experience. Without this, a patient may not know which way to go unless they are familiar with the layout of the facility or receive assistance from the staff.
Streamline Between Walk-in and Pre-booked Patients
Healthcare institutions often struggle to manage the flow of walk-in patients and those having pre-booked appointments. With a smart patient flow management system, this process can become much easier. The flow management system streamlines between both patient types to provide a seamless patient experience.
Multi-channel to Better Inform, Update and Guide People
A patient flow management system can also help inform patients about their turn status. It can use various channels for this, including digital signage with floor signs and mobile notifications for pre-booked appointments. Patients can rely on these alerts and manage their time accordingly and enjoy a smoother patient journey.
The system call next person by: Mobile, digital screens, or audio announcement system.
Color Coding Feature
An advanced flow management system can seamlessly guide people to the right hall across the huge number of rooms across healthcare organizations or vaccination centers.
The system matches the color coding between halls, floor signage, and digital screens to guide people to the right room for a more convenient experience.
Transform Your Patient Experience to a New Level
If you are looking for a complete patient experience management solution, SEDCO is your partner. Our patient flow management solutions empowered healthcare providers to create a better patient experience. Our system can be easily integrated into your existing Healthcare Information System (HIS) to increase service efficiency and improve the patient journey.
Our flow management system is powered with BI dashboards, allowing top management to centrally monitor each counter, healthcare center, and operation in real-time via live dashboards to take immediate action if necessary. Moreover, SEDCO patient flow management system generates strategic reports and monitors KPIs such as service quality, utilization, and turnaround time and uses this information to take future decisions for your facility and provide exceptional healthcare services, while ensuring better resource allocation and strategic planning. For more convenience, you can access these dashboards through any device, such as desktops, laptops, mobiles, and tablets.
Contact us today to learn more about SEDCO’s patient flow management solutions.